Quotation marks with periods and commas

Q: Should I place my periods and commas inside or outside quotation marks? That depends what style of English you follow. If you follow the British style, periods and commas...

Making my commute more bearable

There are days when I have to make the hour-and-a-half commute to work (both ways). Though I’m exhausted when I come home, I hardly notice the time when I use...

Applying the 'Yes and...' principle to technical communication

What is “Yes, and…”? “Yes, and…” is a rule-of-thumb that encourages a participant to listen to and build on an idea that another participant presents. This approach keeps the lines...

Referring to the vertical and horizontal ellipses

I’m part of the Write the Docs (WTD) Slack channel, where technical communicators and other professionals who write the docs share ideas and knowledge. Every morning, I open the Slack...

Documenting my thought process

When I was a co-op student studying media arts and design, my advisors emphasized the importance of including my completed projects in my portfolio. I obeyed but neglected to do...