Portfolio

Sample Documentation

Most of my documentation is under a non-disclosure agreement, so I’ve provided samples below. Identifiable references to companies and clients have been redacted.

  • Approving Orders in Review — Knowledge base article about getting unstuck from the “In Review” state of Microsoft 365 license orders in a reseller’s dashboard. Identifiable references to the reseller have been redacted.
  • Blocking and Purging Spam in Microsoft 365 — Knowledge base article about dealing with spam for a specific Microsoft 365 client. Identifiable references to the client have been redacted.
  • Changing Barracuda Password — Instructions for clients that want to change their password in Barracuda, their email security gateway.
  • Processing Expired Assets — Knowledge base article about processing expired PCs (assets) that we’ve received back from the client. Identifiable references to the company and client have been redacted.
  • Transferring an Existing WordPress Site to cPanel — Knowledge base documentation for transferring a client’s existing site from their hosting provider to one of our cPanel servers.
  • Whitelisting and Blacklisting Emails in Barracuda — Instructions for clients who want to whitelist or blacklist their emails through Barracuda, their email security gateway.

Newsletter Contributions

From 2019 to 2020, I volunteered as a newsletter contributor for Write the Docs, a community of people who care about documentation.

Stories

  • Blanket Ghosts — Partially true story I wrote and performed for the June 2016 Vancouver Story Slam. I was that month’s winner.
  • Free Tickets to Purgatory — Partially true story I wrote and performed for the July 2016 Vancouver Story Slam. This story won 2nd place.

PDFs