Approving Orders In Review

Note: Knowledge base article about getting unstuck from the “In Review” state of Microsoft 365 license orders in a reseller’s dashboard. Identifiable references to the reseller have been redacted.

When a customer’s balance goes over their credit limit in [redacted], any pending orders will be in a perpetual state of “In Review”. To fix this, follow the instructions below:

  1. Log in to the admin dashboard.
  2. Select the customer whose credit limit you want to modify.
  3. Click the Edit (pencil) button next to the credit limit and change it to a number higher than your customer balance.
  4. Click the checkmark to save.
  5. Click Orders in the left-hand navigation pane.
  6. Find the order number or modify the Orders from and Orders to date to locate the order that went over the credit limit.
  7. Click on the order number you want to approve.
  8. Under Order Status, select Approve in the dropdown box and save the change.

The next time you log in as the customer, you will see that the new subscription has been provisioned. The order status will show “Completed” instead of “In Review”.